Products are shipped worldwide from the UK in discreet packaging marked 'TT Products Ltd'. Packages are normally shipped on a Friday. Orders placed by the end of the day on Wednesday will normally be included in the shipment of orders on Friday of the same week. Please allow up to 14 days for domestic deliveries and up to 28 days for international deliveries.
For ease of reference before purchase, the table below shows the shipping costs of a single item to various destinations. Multiple items may push up the shipping cost to the next weight bracket. If the total weight of your order exceeds 8kg (you'll get a "sorry, no shipping available" error), please contact for a shipping rate.
Please note: If you are based outside of the UK your delivery may be subject to import taxes upon receiving your goods. Please check the rate applicable to your country and the value of your order.
Due to the nature of the products, returns are not accepted for toys unless the wrong item has been shipped or there are major faults in the product upon initial inspection that have not been declared in the description (such as splits and tears).
Toys are sent in a sealed clear bag so that the product can be inspected before opening. Please check the toy before removing it from the bag, as once the item has been taken out it cannot be returned.
Due to the hand-poured nature of the toys, small air bubbles may be present on the underside of the base of silicone items (which does not affect the integrity of the item). There may be some variance in the colour dispersion of custom toys compared to product photos.